Intune Enrollment Fails – Infinite Loop at "Pick an Account" (Xiaomi Redmi Note 14 Pro+)

Question

Dear Microsoft Support Team,

I am experiencing issues enrolling a Xiaomi Redmi Note 14 Pro+ with HyperOS in Microsoft Intune. After the “Setting up device” step, the process returns to the “Pick an account” screen without completing the enrollment. This error occurs in an infinite loop

I would appreciate any support in resolving this issue or information on whether this is a known compatibility problem with HyperOS. Is there a planned fix or a possible workaround?

Thank you for your assistance.

Answer 1

@Bernhard Stropnik, Thanks for posting in Q&A. After checking the list of Android Enterprise supported devices, I find that Xiaomi Redmi Note 14 Pro+ is not in the list of supported devices. That is to say, we will not be able to enroll these devices using the Android Enterprise method. Therefore, problems arise during enroll. You can contact Xiaomi and Google support to see if this model can be added to the list of supported devices in the future.

https://androidenterprisepartners.withgoogle.com/devices#!?search=Redmi%20Note

Note: No Microsoft link, just for reference.

For these devices, you can currently use MAM to manage them in Intune. Here is a link with more details.

https://learn.microsoft.com/en-us/mem/intune-service/enrollment/move-to-android-mobile-application-management#step-1-configure-policies-for-mobile-application-management

I hope the above information can help you.

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