Authenticator app requiring authentication app code to log in

Question

I’m trying to log into my authentication app that my school requires to use the one login and my Authenticator app is requiring I have access to the app which I can not sign into to sign in and I can find a way around it please help

Answer 1

Hello Austin Alverth

Thanks for your question.

You will need to contact the IT support team of your school to help prompt a reset of your MFA methos if you do not have access to the app again.

If they do not know what to do, just show them this link: https://learn.microsoft.com/en-us/entra/identity/authentication/howto-mfa-userdevicesettings#manage-user-authentication-options

The reason you need to do is you need to backup your credentials in authenticator, if that was not done unfortunately you can only resolve this by contacting support or asking your admins/support to reset your account https://learn.microsoft.com/en-us/xandr/curate/troubleshooting-multi-factor-authentication-mfa?source=recommendations

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola