Locked out of my account

Question

Dear Pothurajur,

As instructed, I'm writing up my issue here to share the link with you.

I am the only admin for my Microsoft account and I am locked out! The authenticator app is not generating a code for me to complete the sign in process. I’ve tried unistalling and reinstalling the Authenticator app with no success. Perhaps it is because I have a new phone? I don’t know.

<<Removed PII>>

I hope, hope, HOPE that you can help me!

All the very best,

:) Victoria Campbell

Answer 1

Hello @VMC,

Thank you for sharing details over email to address this tenant lockout scenario.

The issue relates to a tenant lockout situation where no other global admin in the tenant has the necessary admin rights to re-register MFA.

To resolve this, we engaged our Data Protection team through a support ticket. Please connect with our support team via the ticket, and they will assist you in resolving the issue.

I hope this information is helpful. Please feel free to reach out if you have any further questions.

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