Remote desktop error

Question

I am receiving the error "the remote session was disconnected because the remote desktop client access license stored on this computer has been modified" when trying to connect to a server 2003 machine.  I am running Windows 7 but have no trouble connecting to two other server 2003 machines or XP.  It seems to be some type of conflict with this specific machine and Windows 7.  I can connect to this server from an XP machine.

Answer 1

Hi Russ,

First, I would suggest you to create a System Restore Point manually, so that in case, something goes wrong while performing these steps, you may always perform a System Restore and revert back.

Normally we receive this error message if the TS license in the computer is damaged or corrupt, you may need to remove it from the TS client. The license is stored in the client's registry.

1.  Click on Start

2.  In the start search box type REGEDIT and press enter.

3. In the registry editor access the following key:  HKEY_LOCAL_MACHINE\Software\Microsoft\MSLicensing.

To clean the client's license cache, just delete this key and its sub keys. The next time the client connects to the server, it will obtain another license.

Registry Disclaimer:

Sometimes this problem is caused by two Windows registry entries that have become corrupted. To fix the problem, you have to use Registry Editor to delete the corrupted Registry entries.

However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.

For more information about how to back up and restore the registry, follow the steps as in the KB Article: http://support.microsoft.com/kb/322756/

Hope this helps. Let us know the results.

Thanks and Regards,

**Srinivas R Microsoft Support.**Visit our Microsoft Answers Feedback Forum and let us know what you think.

Answer 2

Beware - after trying this "fix" we got the following error:

RemoteApp Disconnected

The remote session was disconnected because license store creation failed with access denied.

Please run remote desktop client with elevated privileges.

This even happens logged in as the domain admin.

I restored the registry settings and rebooted, will see what we need to do next to get this fixed up, but wanted to share...

Answer 3

I was receiving this same error on a Windows 10 laptop (Enterprise x64 ver 1607). I followed the steps above with deleting the entire MSLicensing key and subkeys that didn't work. I had exported the key before deleting so I reimported. I checked a clean Win 10 install on another machine (which had not connected to a Win Terminal Server before) and noticed that it had the MSLicensing key, along with the HardwareId and Store subkeys. However the Store subkey was empty. Do I deleted any values UNDERNEATH 'Store' (e.g. LICENSE000) and was able to connect. Hope this helps.

Answer 4

I'll look into that next week - thanks!!

Answer 5

I was receiving this same error on a Windows 10 laptop (Enterprise x64 ver 1607). I followed the steps above with deleting the entire MSLicensing key and subkeys that didn't work. I had exported the key before deleting so I reimported. I checked a clean Win 10 install on another machine (which had not connected to a Win Terminal Server before) and noticed that it had the MSLicensing key, along with the HardwareId and Store subkeys. However the Store subkey was empty. Do I deleted any values UNDERNEATH 'Store' (e.g. LICENSE000) and was able to connect. Hope this helps.

The path i think that was meant is:

1.  Click on Start 

2.  In the start search box type REGEDIT and press enter.

3. In the registry editor access the following key: HKEY_LOCAL_MACHINE\Software\Microsoft\MSLicensing\Store

then delete what you find in the "Store" folder.