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Our Azure OpenAI service started randomly having issues processing files

JP George 0 Reputation points
2025-03-03T14:32:22.2233333+00:00

We are using file search to process documents - since this morning (but could have been a bit longer) we started to see issues where the model signals to us:

I encountered an error while searching the document for the specific details you requested. Could you try re-uploading the document so I can attempt the search again?

The documents seem like they've been processed fine in the ai.azure.com UI, the vector store is ready, etc. It seems like it gets a bit worse under continued usage. I think this goes public for the community so can't share service details.

Azure OpenAI Service
Azure OpenAI Service
An Azure service that provides access to OpenAI’s GPT-3 models with enterprise capabilities.
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  1. Tomasella Patrick (Kalaidos ICT) 0 Reputation points
    2025-03-04T10:05:45.7766667+00:00

    Same here... Also there's not Azure Status notification of something beeing wrong.

    We're using Sweden Central as a location for our resource.

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