How to update my contact number on the Microsoft?

Question

I changed my phone number recently. Now I am not able to login to Azure portal, because the verification is going to my old phone number which I don't have access to. Even to raise a support ticket, I have to login to the Microsoft which I am not able to because of the same problem. Please let me know how to get out of this loop. We are a startup and need to access Azure portal. I am not able to login to the portal for reasons unknown to me.

I truly appreciate your suggestions. Thanks

Answer 1

Hello Chetana Kakade,

Thanks for your question.

Looks like the code is going to the old authenticator device.

To resolve this, if you have another admin they can help you re-require MFA for your account. See: https://learn.microsoft.com/en-us/entra/identity/authentication/howto-mfa-userdevicesettings#manage-user-authentication-options

However if there is no other admin, you need to contact global support here: https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola