How to dis-enroll customer returns from customer owned azure and/or Intune

Question

I am the Service Manager and need to know how to dis-enroll returned PC's from the Microsoft ecosystem like Intune and Azure. We are running into issues when a customer receives a replacement unit where the customer has not deleted the units enrollment. This causes the PC to pull previous owners image/ settings in once the PC is powered up.
How, as a manufacturer, can we get the credentials for the PC removed so the PC can be reissued to another customer?
We do not have access to the customers account.

Answer 1

@John Siri Thanks for posting in our Q&A.Since you do not have access to the customer's account, you might need to follow these general steps:

1.Factory Reset: Perform a factory reset on the returned PC to ensure all previous data and settings are wiped.

2.Remove devices from Intune and Entra ID (previously known as Azure AD): Remove the device from Intune and Entra ID. If you don't have the permission to access the customer's Intune portal and Entra ID portal, it is suggested contacting the administer of the customer to do this action.

3.Re-enroll for New Customer: Once the device is wiped and removed from the previous enrollment, it can be re-enrolled for the new customer using the standard enrollment process.

Hope it will help.

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