Unable to connect to the synaptics pointing device driver, tried finding driver updates already has latest drivers installed, even tried uninstalling neither worked.

Question

Unable to connect to the synaptics pointing device driver, tried finding driver updates already has latest drivers installed, even tried uninstalling neither worked.

Answer 1

Hello

Thank you for posting in Q&A forum.

Here are a few steps you can try:

1. Ensure that the Synaptics driver has the necessary permissions to run. You can run the program as an administrator.
2. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Synaptics\SynTP\Install.Find the DeleteUserSettingsOnUpgrade entry, right-click it, and select Modify. Change the value from 1 to 0.

Note: Please back up the registry before you change it.

3. The software suite might be corrupted. Uninstall the current Synaptics software from Control Panel > Programs and Features, then download and install the latest version from your laptop manufacturer's website.
4. Ensure the touchpad is enabled: 5. Sometimes, updating the BIOS can resolve hardware compatibility issues. Check your laptop manufacturer's website for the latest BIOS update.

References:

Fix: Unable to Connect to Synaptics Pointing Device Driver - Appuals

How to Fix the Synaptics Touchpad Issue in Windows 10 - TechNorms

I hope the information above is helpful.

If you have any questions or concerns, please feel free to let us know.

Best Regards,

Daisy Zhou

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