Please Help! My Azure Credits Are Draining Non-Stop After Deleting VM

Question

Hi everyone,

I’m in a really tough situation and desperately need help. I recently purchased an NC96ads_A100_v4 VM, thinking the charges would apply only when I used it. But within just a few hours, I got an email saying that 50% of my credits were gone, even though I never used the VM.

Panicked, I immediately deleted the VM, but my credits kept draining. I then disallocated it, deleted all associated resource groups, yet the charges still continued. I waited and checked multiple times, hoping the issue would stop, but it didn’t. Now, my credits are almost gone, and I don’t know what to do.

I don’t have access to cost management, so I can’t even track what’s causing this. I feel completely helpless right now. I don’t need any VM-related services anymore—please, I just want to stop these charges before I lose everything.

Has anyone faced this before? Is there a way to completely cancel whatever is still running and request a refund for the unintended charges? I’m really hoping someone can guide me before my credits fully drain.

Please help! Any advice would mean a lot right now.

Thank you! 🙏

Answer 1

Hi @Upendra Akki ,

if you already deleted all related resources and still being charged it's hard to figure out why if you can't access the Cost Management section in your Azure Subscription.

One option might be to open a support request with Azure Support:

Create an Azure support request

Azure Billing and Subscription support is offered by Microsoft by no cost and it's for free.

Source: Azure Support plans

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Regards

Andreas Baumgarten