Lost $652 credits in one day without anything.

Question

Today I have purchased a Virtual Machine NC96ads_A100_v4. I did not know that the pricing is hourly rate even though we dont use it. I just thought it is pay as you go per hour computing cost. But turns out even if its idle I will incur charges. I tried to deploy my model to this VM but it dint really got deployed. So I have decided to do it tomorrow. But after a while I just got a notification that I have only 50% credits left in my account. Then I deleted the VM and I thought the issue is resolved and I complained to Microsoft Support team. But dint really got any response from them. Now I just checked my account and I lost $652 without even getting any benefit out of it.
I am really confused and asked chatgpt to tell me and it told me to disallocate the vm then I did it and now its normal.
I really request the microsoft team to please give those credits back because I really have to conduct a big beta test in my college where we will have around 1000+ students getting hands on our software and with $300 credits left in my account I can really do anything. Please help me in this regard.
I will be waiting for the positive response.

Answer 1

Hello Upendra Akki,

Welcome to Microsoft Q&A Forum, thank you for posting your query here!

Sorry for the inconvenience that may have caused to you. For refund related queries or issues please contact Azure support request.

Please make sure to provide all the details properly, because you'll be prompted for more information, which can vary depending on what type of issue you selected.

please go through the Problem description and fill out the service type like "VMs continue to incur costs unless they've been appropriately deallocated" and problem type as billing.

Then follow the document and create a support request. the support team will help you accordingly.

Hope this helps!

Please reply if there are any challenges.

Please do not forget to "Accept the answer” and “upvote it” wherever the information provided helps you, this can be beneficial to other community members.it would be greatly appreciated and helpful to others.

Thanks