Azure logic apps failure

Lalitha Subramanian 20

My azure logic app failed on Feb 18 and Feb 20 at 1:15 AM UTC but succeeded on Feb 19. The http request in the logicapp says "Gateway time out" from the portal. We cant enable retry for this job since that executes multiple times which we tried before. We want to know if there is any network issue from Azure and it failed. Basically we want to know the reasons for failure and the actions to be taken

Khadeer Ali 3,675 Reputation points Microsoft Vendor

2025-02-20T10:54:27.1733333+00:00
@Lalitha Subramanian ,

Thanks for reaching out. To help diagnose the issue with your Azure Logic Apps, could you please let us know if there have been any recent changes or updates to your Azure environment, such as app registrations, certificates, or policy configurations, that might have affected the Logic Apps workflow?

Additionally, here are some more questions that can help us gather more information:

Is the Logic App workflow hosted on a consumption plan or a standard plan?

When you encounter the gateway timeout error, does it occur after the HTTP request action/trigger has been executing for more than 4 minutes, or does it happen before that?

In which Azure region are your Logic Apps hosted?

Have you noticed any service health notifications about outages or network failures in your subscription?

With the above information, we can gain a better understanding of the issue and take the next actions accordingly. If you need further assistance, please let me know!
Lalitha Subramanian 20 Reputation points

2025-02-20T16:06:00.0566667+00:00

Please find my answers to your questions

We have not done any recent changes to the Azure environment and app registrations or any configurations. You can notice that the job failed on 18th and 20th but succeeded on 19th.

Is the Logic App workflow hosted on a consumption plan or a standard plan? - Consumption plan

When you encounter the gateway timeout error, does it occur after the HTTP request action/trigger

has been executing for more than 4 minutes, or does it happen before that? - We don't know this. But normally a successful job has taken 5-6 seconds till now. But the job failed has taken 8 seconds

In which Azure region are your Logic Apps hosted? - East US

Have you noticed any service health notifications about outages or network failures in your subscription? - No notifications
Lalitha Subramanian 20 Reputation points

2025-02-20T16:06:17.95+00:00

Please find my answers to your questions

We have not done any recent changes to the Azure environment and app registrations or any configurations. You can notice that the job failed on 18th and 20th but succeeded on 19th.

Is the Logic App workflow hosted on a consumption plan or a standard plan? - Consumption plan

When you encounter the gateway timeout error, does it occur after the HTTP request action/trigger

has been executing for more than 4 minutes, or does it happen before that? - We don't know this. But normally a successful job has taken 5-6 seconds till now. But the job failed has taken 8 seconds

In which Azure region are your Logic Apps hosted? - East US

Have you noticed any service health notifications about outages or network failures in your subscription? - No notifications
Khadeer Ali 3,675 Reputation points Microsoft Vendor

2025-02-24T07:18:18.62+00:00

@Lalitha Subramanian

I wanted to follow up on the Logic Apps issue to see if you were able to manually test the API at 1:15 AM UTC or observe any patterns in response delays.

Additionally, if you have checked the Logic App run history and API logs around that timeframe, please let us know if there are any insights. This will help us determine the root cause more effectively.
Khadeer Ali 3,675 Reputation points Microsoft Vendor

2025-02-25T15:15:54.49+00:00

@Lalitha Subramanian ,

Just following up again to see if you were able to look at the previous response?

1 answer

Khadeer Ali 3,675 Reputation points Microsoft Vendor

2025-02-20T16:50:19.0466667+00:00

@Lalitha Subramanian

Based on the information provided, we suspect this issue could be related to intermittent network latency, a temporary slowdown in the API response, or transient Azure infrastructure behavior at that time. While there were no service health notifications, we recommend manually testing the API at 1:15 AM UTC to check for response delays.

Additionally, reviewing the Logic App run history for execution duration and checking the API logs at that time may provide more insights. Let us know if you observe any patterns or need further assistance in troubleshooting this issue.
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