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It seems like since yesterday when Enrolling an android device on Intune it brings up and error:
Error: Something went wrong
We are having trouble connecting to Microsoft Intune. This might be due to an issue with your network connection.
All networks are fine so does not point to a network issue as it suggests.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 64%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJG%3C/text%3E%3C/svg%3E)
We are facing exactly the same issue enrolling Android devices with Intune
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 16%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
We're also facing this issue with Android device enrolment for Corporate owned fully managed device profiles
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 35%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
We are also having issues, any update?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 36%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
We are having the same issue. Kiosk mode ("Corporate-owned dedicated devices") devices are enrolling fine, but "Corporate-owned, fully managed user devices" are not. Has anyone opened a ticket with Microsoft for this issue? We are in Canada, curious where else in the world the issue is happening.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 57.99999999999999%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDS%3C/text%3E%3C/svg%3E)
We are in Dayton, OH with sites across the midwest. We have this same issue with any device we try to enroll regardless of user or license type
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAH%3C/text%3E%3C/svg%3E)
We are headquartered in Ontario, CA, with operations across Canada and the USA. We are encountering a consistent issue with device enrollment across all devices, irrespective of user or license type.
Dirty delete caused my comment to not be relevant
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I'm having the same issue at my company, any updates on this?
Issue Details:
Troubleshooting Steps Taken:
✔ Checked Entra ID sign-in logs – No failures found
✔ Tried on mobile data – Same error persists
✔ Tried with multiple user accounts – Same issue
✔ Tried on multiple devices – Same issue
✔ Checked Microsoft Service Health – No reported outages
I fixed this by adding a new QR code in the intune configuration profile
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 89%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGP%3C/text%3E%3C/svg%3E)
Same issue here - Don't really want to generate new QR codes, as I'm using the default fully managed profile, and my Device Filters utilise enrolmentprofilename -eq null.
MS, any assistance? :D
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 17%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKM%3C/text%3E%3C/svg%3E)
Same issue here in the UK, we have raised a ticket in Intune.
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I just got an update from Microsoft:
It appears that this is a known issue, and Intune is currently aware of it. At this moment, there is no fix available.
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Commenting for visibility to other people and Microsoft. Same issue here, UK and still not working. Ticket raised.
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Hello,
An update from UK this morning. I have been able to enrol an android device using fully managed user profile, getting past the dreaded sign in (something went wrong) page.
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@Sandra Van Wyk, Thanks for posting in Q&A. Based on my researching, I find there's a known issue "Elapsed time between Google and Intune enrollment is above threshold" yesterday. It mentions the Android enrollment can be affected. The issue is in investigation. If I can get any update, I will update here.
Meanwhile, you can also open case to know more details and push the progress.
Thanks for your understanding.
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@Sandra Van Wyk, Update information. I find the issue is fixed now. Please try again to see if it is working now.
It seems to work this morning when enrolling the full profile through mobile data. I was advise that some groups and policy has been updated by our 3rd line yesterday, so not sure if this inter links, but seems to work for me now. Thank you for all the comments, much appreciated.
I need another option besides yes and no for is this answer helpful
If there was a known issue it should have been updated on the service health page. Instead my team spent the day pouring over configurations and making sure no changes were made. It would have been nice to know there was a known issue.
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Hi, still the same issue in the UK, with both WI-FI and mobile data, Corporate-owned, fully managed user devices.
@Sandra Van Wyk can we please have an update on this whenever is possible please?
@Sandra Van Wyk, Thanks for your reply. I am glad it is working on your side.
@Other customers, After researching internally today, I find some other incidents with Android are opened to Product Group but with different reasons. And these are in investigation, your issue may cause by them. I will keep monitor on it.
For your suggestion about showing in service health page, yes, this is a good suggestion. I will try to feedback.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 11%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESJ%3C/text%3E%3C/svg%3E)
Hello @Crystal-MSFT , still occuring here in Monaco, can you please provide estimated time resolution for this incident ?
can you also share links where we can follow Product Group incident you are talking about ?
Thanks a lot
Hello, thanks for the reply. With limitation, I can only view the incident. Currently, I find it seems to be caused by different reasons, some are fixed but some are still in investigation. For the estimated time resolution for this incident, I can't get it.
And the link is only accessed in internal. But you can open case to see if the cause of your issue is already det4ected and fix it. Also, in the case, you can strike the process. Thanks for your understanding.
I've opened a ticket through the Intune and O365 portals yesterday. No response yet. The issue is still persistent, but there are no updates about it on the Service Status pages.
Hello,
based in Monaco, i have strictly the same issue when i tried to enroll an android device for my intune company tenant.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 47%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHD%3C/text%3E%3C/svg%3E)
Not having this updated in the Health centre is bad form. I only chanced upon this thread and had wasted an hour with one of your reps through the chat service, who was seemingly unaware of this issue.