How can we recover my intune tenat?

Question

i have created my intune account, i tried to login and its asking for MFA setup. i successfully created MFA with authenticator app but not setup any other sign options. next day i have lost my my mobile and i am unable to login into my intune portal. there are not any other users to turn off the mfa. if i tried to login it is asking for mfa(it is prompting the code but i dont have mobile to approve). what should we do in this situation. suggest me suitable method to login. thanks

Answer 1

@Hunter9676, For your scenario, I have the following suggestions for you.

1, You can access to https://myaccount.microsoft.com/ with your account and update your security info to see if it could remove the previous the Microsoft Authenticator authentication and add again with a new Phone.

2, You can contact our dedicated data protection support team directly for assistance. You can find the support phone numbers by country or region here: https://learn.microsoft.com/en-us/microsoft-365/admin/support-contact-info?view=o365-worldwide .

3, You can post a new thread and add tag "Microsoft Entra ID" to see if they can help you open case to reset your authentication.

Hope the above suggestion can help.

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