Azure keeps billing me after the organization deleted my account

Xingyu 0 Reputation points
2025-02-16T17:55:43.2266667+00:00

Hi,

I used to sign up with my education email. After graduating, the university deleted my account, but Azure still sent me invoices and charged me fees. Currently, I cannot log into Azure with the deleted account to cancel the subscription.

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  1. Abiola Akinbade 23,210 Reputation points
    2025-02-16T23:47:06.9433333+00:00

    Hello Xingyu,

    Thanks for your question.

    I will recommend you reach out to billing support as they will be able to help take a look. To do this, create a ticket here:

    https://azure.microsoft.com/en-us/support/create-ticket

    Note that billing tickets are free

    See: https://learn.microsoft.com/en-us/azure/cost-management-billing/troubleshoot-billing/troubleshoot-cant-find-invoice

    You can mark it 'Accept Answer' and 'Upvote' if this helped you

    Regards,

    Abiola

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