How Do I Regain Access to My Account After Losing Access to Microsoft Authenticator?

Question

I have a Microsoft Office Business Basic account. I am the admin using ********@pivothires.**microsoft.com Recently, I switched to a new mobile phone and lost access to my Microsoft Authenticator app.

Now, every time I try to log in, Microsoft asks for a verification code from the Authenticator app, which I no longer have access to. I’m stuck in an endless MFA loop—I need the app to verify my identity, but I can’t access the app without verifying my identity first.

I’ve tried account recovery, and while it allows me to reset my password, I still can’t log into my account because I’m always prompted for the Authenticator code. I also can’t disable two-factor authentication (2FA) since I need to verify my identity using the same app I no longer have.

I urgently need help regaining full access to my account.

My recovery email is: **********@gmail.com

Any guidance would be greatly appreciated! Kind of similar issue to: https://learn.microsoft.com/en-us/answers/questions/2156905/how-do-i-access-my-account-when-i-have-been-locked?page=1&orderby=Helpful&comment=answer-1913357#newest-answer-comment

Answer 1

Hello @PIVOTHIRES INC,

Thank you for sharing the details over email.

The issue relates to a tenant lockout situation where no other global admin in the tenant has the necessary admin rights to re-register MFA.

To resolve this, we engaged our Data Protection team through a support ticket. Please connect with our support team via the ticket, and they will assist you in resolving the issue.

I hope this information is helpful. Please feel free to reach out if you have any further questions.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".