Support request downscaled?

Question

Hello, it seems I cannot create a support request, despite paying for the 'Developer' support package. I'm experiencing the same issues as before, but when trying to 'Create a support request' and filling in the details, I get redirected to a 'solution' page with a lot of documentation, but without any option to open a request.

Edit: it seems, after checking the support settings in Azure, that it is not possible anymore to get in direct contact with Microsoft in the support package we have, and that all questions need to be asked on this forum.

Answer 1

Hello @Marcin van de Ven ,we understand you have questions about the Developer support plan and how to engage with Microsoft Support Engineers to receive answers to your technical questions.

Microsoft Q&A is our first party question and answer platform where enthusiasts, MVPs, and other community experts can engage. The developer support plan that you have purchased also ensures a new experience where you receive business hours access to Support Engineers on Microsoft Q&A with prioritized responses, as the first line of support.

Additionally, if you have issues pertaining to Azure billing or subscription management, you can always create a support request though the Azure Portal or by following this link.

We would be more than happy to assist you with any technical questions you have here on Q&A. Any time you post a new thread; you will receive a response within 8 business hours (see here for more details on the SLA and subscription benefits).