Cannot create support ticket (Contributor)

S Kodama 0

I cannot create support request even though I am a Contributor to the subscription and I am a Global Administrator for the account.

I can however, create the support request from Entra ID-> Troubleshooting+Support->New Support Request, but it does not list the service type that I want to request the support ticket for.

I have created support requests in the past as I can see them in the past support requests history.

What should I do to create a support request?

Thank you.

Navya 15,555 Reputation points Microsoft Vendor

2025-02-17T08:04:22.45+00:00

Hi @S Kodama

I understand that you're facing an issue with creating a support ticket, despite being a Contributor to the subscription and being a Global Administrator for the account.

Microsoft Q&A is our first-party question-and-answer platform where enthusiasts, MVPs, and community experts come together to share their knowledge. The developer support plan you have ensures a new experience, offering business hours access to Support Engineers on Microsoft Q&A with prioritized responses, serving as the first line of support.

Could you please share the specific issue you're encountering? We would be more than happy to assist you with any technical questions you have here on Q&A.
James Hamil 26,996 Reputation points Microsoft Employee

2025-02-20T00:07:22.6666667+00:00

Hi @S Kodama , can you please post screenshots of what you're seeing? Also, what is the service type that you're looking for? Can you please detail what you're encountering when you try to create a support ticket the usual way?

Thank you,

James
James Hamil 26,996 Reputation points Microsoft Employee

2025-02-21T00:10:16.21+00:00

Hi @S Kodama , just checking to see if you still need help with this. Please let me know!

Thank you,

James

Share via

Cannot create support ticket (Contributor)

Your answer