Cant log in to outlook

Ketil Larsen 0 Reputation points
2025-02-13T08:28:51.0966667+00:00

Correlation Id: fb13b5bc-b7e2-4a7f-afd8-4018223dbb59

Timestamp: 2025-02-13T07:59:58.000Z

DPTI: bd488dc181a828c23bab0c064ca550ffe27ad6a5b4149a7d03bc29ff9b47be62

Error Tag: 657rx

Error Code: 2148073494

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
5,506 questions
{count} votes

1 answer

Sort by: Most helpful
  1. Joan Hua-MSFT 4,735 Reputation points Microsoft Vendor
    2025-02-14T01:46:34.9733333+00:00

    Hi @Ketil Larsen

    Welcome to our forum!

    What is your account? Outlook.com or Microsoft 365 or something else?

    Does the issue occur recently on Outlook Desktop Client? Do you have any specific operation before the issue occurred? 

    As i know: Error Tag: 657rx is likely caused by your organization's settings/policies (e.g. conditional access policy). Please Go to Settings>Accounts>Access Work or School>Then removed any account that was in there by hitting Disconnect>After that launch Outlook or any Office app and sign in to see if the error persists.

    More information: how to fix "Something went wrong. [657rx]" - Microsoft Q&AUser's image Hope it helps! 


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  

    Note: Please follow the steps in our [documentation] to enable e-mail notifications if you want to receive the related email notification for this thread.  


Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.