Why isn't the customer note visible on the booking by the staff member?

Question

I have created a Bookings appointment which have later been updated with a Customer using the API:

PATCH /solutions/bookingBusinesses/{id}/appointments/{id}

with a bookingCustomerInformation added to the customers field. For this customer I've set the notes field and I can verify through the API that it has been set correctly.

How can a staff member see the note on the appointment when accessing https://outlook.office.com/bookings/calendar?

Only the customer name, email and phone is visible. If the note is not visible, what use does it provide?

Answer 1

Hello Oskar Persson,

Thank you for contacting Microsoft!

As per the official documentation mentioned below, Notes property can be set only when initially creating an appointment with new customer. After that point, the value is computed from the customer represented by the customerId.

Link: bookingcustomerinformation

Hope this helps.

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