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Problems installing Windows Update KB5051987

Trond Gunnar Raa 35 Reputation points
2025-02-12T00:59:48.5733333+00:00

I have a problem with update KB5051987. I get an error message saying that the update is not installed. When I restart my PC, I see that updates are in progress, and the machine starts up as normal afterwards. When I go back to Windows Update, I see in the update log that KB5051987 is installed. Yet Windows Update continues to download and install the same update, but with error message 0x00f0983. This has now happened four times. My question is why Windows Update wants to install the update when it is already installed? I have run the troubleshooter for Windows Update, all DISM commands and sfc /scannow in Powershell.

Windows
Windows
A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.
5,816 questions
Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
10,791 questions
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Accepted answer
  1. Sumit 831 Reputation points
    2025-02-12T15:39:43.6633333+00:00

    Let us find the root cause of the problem.

    To simplify things, please download and let the update fail once. It will leave a trace for the failure.

    Then, do the following:

    Open your File Explorer and go to your system drive, which is commonly C drive.

    Navigate to Windows>Logs>CBS folder.

    You may need to check the Hidden items option under the View tab in tool bar to show the Logs folder.

    Right-click on the CBS.log file and select Copy.

    Paste it to your desktop.

    Go to your OneDrive account and upload CBS.log from the Desktop.

    Share the link of the CBS log and post it in the next reply.

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  1. Trond Gunnar Raa 35 Reputation points
    2025-02-12T20:05:27.9933333+00:00

    Thank you very much for your reply. Before you posted your answer, I was in contact with Microsoft customer support. We solved the problem by reinstalling Windows 11, and the installation of KB5051987 then went without problems.

  2. Rob Vieleers 0 Reputation points
    2025-02-13T13:07:14.33+00:00

    I have the same problem, KB5051987 is already installed but likes to downloaded it again & again.

    0 comments
  3. Григорий Кочетов 0 Reputation points
    2025-02-16T17:29:23.2766667+00:00
    0 comments

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