Why does my Authenticator App say "action required" on my accounts even after I've backed them up?

Clarke Vinson 0 Reputation points
2025-02-12T00:01:55.7333333+00:00

I got a new phone, and redownloaded Authenticator, backed it up, etc. Now the accounts say "action required", and I cannot use the app. Whenever I click on the account, it asks for a QR code or a number code. I have no access to these, because the accounts are for college portals, and they only show you the QR code once. What do I do?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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Backup
Backup
A duplicate copy of a program, a disk, or data, made either for archiving purposes or for safeguarding valuable files from loss should the active copy be damaged or destroyed.
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