Creating an Azure Free Account: We’re unable to validate your phone number

Gabriel Marco Mercado 0 Reputation points
2025-02-11T23:46:13.7166667+00:00

Good day!

I am from the Philippines and I am trying to create a free Azure Account, but I'm faced with the problem: "We’re unable to validate your phone number."

I have already tried going to the Help + support to submit a ticket, but it seems that I have the same exact problem as this forum: https://learn.microsoft.com/en-us/answers/questions/1431080/we-re-unable-to-validate-your-phone-number

To recap:

  1. I went to https://azure.microsoft.com/en-us/pricing/purchase-options/azure-account?icid=portal and clicked on "Try Azure for free"
  2. Upon entering my information and my phone number, I'm faced with the prompt "We’re unable to validate your phone number."
  3. I tried logging in through (1) laptop, (2) phone connected to wifi, and (3) phone connected to 5G as other members have suggested to the linked forum. This includes using a different browser overall and using private/incognito windows.
  4. With no success, I contacted Microsoft support through live chat, and was led to Azure Help + support.
  5. Unfortunately, I also faced a ticket saying:

"® Experiencing authentication issues The portal is having issues getting an authentication

token. The experience rendered may be degraded.

Additional information from the call to get a token:

Extension: Microsoft_Azure_Support

Resource: self Details: The logged in user is not authorized to fetch tokens for extension 'Microsoft_Azure_Support'..."

Similar Issues in the forum for context:

Can you resolve this issue? Thanks 😊

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