Problem processing payment while trying to add new card

Question

Hi Microsoft support,
Currently my previous credit card has been expired so I have outstanding amount to be paid but I do not have this card anymore + this cards was used in my location address now I live in EU/NL and I have different card. I added my card as IDEAL payment as here in the Netherlands but it seems still to not work to show my payment method but still shows the expired one and does not proceed with the new card that I linked with my account which i paid 0.01eu as authentication.
Could you please help me out to resolve such issue?

Kind regards.

Answer 1

Hi,

Please create a new billing support request using my instructions below. A support engineer will work with you to correct the issue.

Billing support requests are free of charge. The key to successfully creating request is to not click on any of the recommended solutions and finish creating request.

Use this link to start the process:

https://portal.azure.com/#view/Microsoft_Azure_CostManagement/Menu/~/support/openedBy/AzurePortal

NOTE: The link above should take you to Cost Management -- Help -- New support request blade in the Azure portal. If for some reason the link doesn't work you can navigate there manually.

Fill out Summary, Problem type, Problem subtype, click Next. There will be a delay, then some recommended solutions will be shown. DO NOT CLICK on any of the recommended options shown.

In the upper left corner, click Return to support request

Click Next to move to Additional details tab, fill out required information, email/phone, etc., click Next, review details and submit case. After submitting you should receive an automated email with a few minutes and a support engineer should contact you within 1 business day.

Please click Accept Answer and upvote if the above was useful.

Thanks.

-TP