Cant sign up to Power BI

KevinRuncie-2765 15

Sorry, that didn't work.

You can try refreshing the page to solve the problem. You can also wait a few minutes and try again.

Correlation ID: 215bfa88-daee-469d-9edc-380bcc8c7455

1 answer

Rakesh Gurram 12,045 Reputation points Microsoft Vendor

2025-02-11T05:52:23.5833333+00:00

Hi KevinRuncie-2765,

Thank you for reaching out to us on the Microsoft Q&A forum.

It looks like you’re experiencing an issue with sign-up. To troubleshoot, please try refreshing the page and clearing your browser cache. If the issue persists, wait a few minutes and try again.

For Power BI Service, ensure that you are using a valid organizational, school, or work account. If you continue to face difficulties, please provide any additional details or error messages, and we will be happy to assist you further.

Please reach out to us if you have any other queries.

If the information is helpful, please Accept Answer & Upvote so that it would be helpful to other community members.
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alexbrown2946 0 Reputation points

2025-02-11T17:50:35.93+00:00

I am unable to create an account with PowerBI too. I tried the following link:

https://app.powerbi.com/

I have been refreshing the page, clearing browser cache for many-many times for two days now. I tried several browsers (Edge, Chrome, Safari), several computers. The same mistake every single time: after I enter my email and click on Submit, the page returns: "Sorry, that didn't work. You can try refreshing the page to solve the problem. You can also wait a few minutes and try again."

How can I create a PowerBI account? please help!!!

Rakesh Gurram 12,045 Reputation points Microsoft Vendor

2025-02-12T05:58:30.6666667+00:00

Hi alexbrown2946,

It seems you're encountering an issue while trying to create a Power BI account. Since you've already tried refreshing the page, clearing the browser cache, and using multiple browsers and devices, here are a few additional steps to help resolve the issue:

Use an Organizational, School, or Work Email: Power BI accounts typically require an email associated with your organization or school. Personal email accounts may not be supported.

Create a Free Microsoft 365 Trial Account: To access Power BI and other Microsoft 365 tools, you can sign up for a free trial. Simply follow this link to create your account. This will grant you access to the full suite of Microsoft 365 apps, including Power BI.

alexbrown2946 0 Reputation points

2025-02-12T10:14:04.9266667+00:00

hi, thanks for your reply. Unfortunately it didn't work.

I am using my work email

I created a free microsoft 365 trial account but there is no PowerBI tool in this subscription, and I can't access PowerBI app.
When I go to portal.azure.com and log in with my microsoft account, I click on Microsoft Entra ID and I get this error:

When I try to log in to app.powerbi.com I still get this error:

Even though I have a Microsoft 365 trial account:

Rakesh Gurram 12,045 Reputation points Microsoft Vendor

2025-02-12T15:39:37.46+00:00

Hi alexbrown2946,

The error in Microsoft Entra ID indicates a potential issue with your account’s permissions or configuration in Azure Active Directory (Azure AD). Since you are using your work email, please ensure that your account is properly registered and has the necessary permissions to access Power BI.

We recommend contacting your organization's IT or Azure AD administrator to review your account setup and confirm that your user role includes access to Power BI within your Microsoft 365 trial subscription.

alexbrown2946 0 Reputation points

2025-02-12T16:55:35.8466667+00:00

sorry, double my message

alexbrown2946 0 Reputation points

2025-02-12T16:59:45.6066667+00:00

Hi, thanks for your reply. Unfortunately it does not help. I will try to explain.
I do not have an AAD account as I can't register there - the mistake I get is the one mentioned above: Sorry, that didn't work.You can try refreshing the page to solve the problem. You can also wait a few minutes and try again.
I am using my personal computer so there is no IT department that can interfere or influence it. I want to create an AAD account and become an administrator.

Where in Microsoft can I see my user role? In AAD there are no users at all when I sign in with my Microsoft account.

Rakesh Gurram 12,045 Reputation points Microsoft Vendor

2025-02-13T05:58:55.62+00:00

Hi alexbrown2946,

Try a Different Network and Browser: Sometimes network restrictions or browser settings can cause sign-up issues. Try using a different network (e.g., mobile hotspot) and a different browser (e.g., Edge, Chrome, Firefox).

If the Issue Persists: If you still encounter the error after trying the above, you can seek further assistance on the Microsoft 365 Community Forum.

alexbrown2946 0 Reputation points

2025-02-13T11:44:48.08+00:00

hi, thanks for your reply!
I tried on 3 different computers, 3 different browsers, with WiFi / with mobile internet, with VPN / without, with Incognito mode.
So, I guess I need a technical assistance from Microsoft. I will go to Microsoft Community Forum as you suggested.
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