How to get authenticator backup codes

Question

hello. I recently got a new phone and lost my authenticator backup codes and codes for my Roblox account. Is there anyway possible to recover any of that since it was on my old phone?

Answer 1

Try this:

• Go to the Roblox Login Page
• Click "Forgot Password or Username" (or similar): This is the starting point for any account recovery process.
• Follow Roblox's Account Recovery Process: This is crucial. Follow Roblox's specific instructions, not try to do anything within the Microsoft Authenticator app itself. The exact steps will vary, but here's what you can expect:
  • Email Verification (Likely First Step): Roblox will almost certainly try to send a verification email to the email address associated with the account. They must have access to that email.
  • Phone Number Verification (If Applicable): If they had a phone number linked to their Roblox account, Roblox might offer to send a code via SMS. This is a good option if they still have the same number.
  • Answer Security Questions (If Set Up): If they previously set up security questions (e.g., "What's your mother's maiden name?"), they might be asked to answer them.
  • Provide Account Information: Roblox might ask for details to verify their identity, such as:
    • The original email address used to create the account.
    • Their date of birth.
    • Recent purchase history (if they've bought Robux or other items).
    • The username of any friends on Roblox.
    • Any other information that can help prove they own the account.
• Contact Roblox Support (If Necessary): If the automated recovery options fail, then contact Roblox support directly.
  • Look for a "Contact Us," "Support," or "Help" link on the Roblox website.
  • Explain the situation clearly: They lost their old phone, don't have backup codes, and need to recover their account.
  • Be prepared to provide as much information as possible to prove ownership of the account (see the list in Step 3). Be patient, as this process can take time. Roblox support may ask for proof of ID.
• Be Patient: Account recovery can take time, especially if there's limited information to verify the user's identity.

Important Considerations and Warnings:

• DO NOT create a new Roblox account. This will not help them regain access to their old account with their existing progress, items, and friends.
• Beware of Scams: There are many scams targeting people who have lost access to their accounts. Never share your personal information or pay anyone who claims they can recover your account. Only interact with official Roblox support channels.
• Be Prepared for the Worst: If they can't provide enough information to prove they own the account, Roblox might not be able to restore access. This is why backup codes are so important.

After Recovering the Account (Crucial):

• IMMEDIATELY Set Up 2FA Again: Once they regain access, they should immediately set up two-factor authentication again, preferably with an authenticator app (like Microsoft Authenticator).
• SAVE Backup Codes: This time, they must write down the backup codes/recovery keys that Roblox provides and store them in a safe, secure place (not just on their phone). A password manager is a good option, as is a physical, fireproof safe.
• Enable Cloud Backup: If they are going to use Microsoft Authenticator, tell them to make sure Cloud Backup is turned on.