IMAC Sequoia 15.3 using Outlook at part of a subscription from Microsoft, 2 days ago the hewer version stopped working, Legacy seems to work on send receive

Jon Matheson 15 Reputation points
2025-02-08T18:25:26.04+00:00

I have a IMAC M3 running sequoia 15.3 I use Microsoft Office subscription for Outlook 16.93.2 its up to date, 2 days ago the new version stopped working, appears to send but and updates sent folder but nothing actually goes out, it works with gmail

it no longer updates from gmail or the iPhone and iPad,

Legacy seems OK

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  1. SokiGuo-MSFT 30,446 Reputation points Microsoft Vendor
    2025-02-10T06:16:20.06+00:00

    Hi @Jon Matheson

    Welcome to our forum!

    Do you mean New Outlook stopped working?

    Are there any error messages?

    Based on my research, this is a problem that a lot of users are reporting at the moment: they can't receive/send mail, and it may not be syncing with Gmail.

    Try deleting and re-adding accounts from all your devices, then wait a while to see if it works. Thank you for your patience and understanding!


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