Unable to detach

Question

its creating a confusion for me every day trying every possible solution your copilot gives .

Used free trial nothing to pay but still unable to detach my account can some out point out whats going on?

i have nothing to pay in the bill and still unable to detach can some support person help out here!!b

Answer 1

Hi ,

Thanks for reaching out to Microsoft Q&A.

Possible Reasons & Fixes:

1. Outstanding Charges or Pending Invoices
   • Even if your bill shows zero, check if there are any pending transactions or usage-based charges.
   • Go to Azure Portal → Cost Management + Billing → Invoices to confirm.
2. Linked Services or Dependencies
   • If your subscription has active resources (even free-tier ones), you may need to delete them first.
   • Navigate to Azure Portal → Subscriptions → Select your Subscription → Resource Groups → Delete any existing resources.
3. Enterprise Agreement (EA) or Microsoft Customer Agreement (MCA)
   • If your subscription was created under an EA or MCA, you might need to contact your billing administrator or Microsoft Support.
4. Role Permissions Issue
   • Ensure you have the Owner or Contributor role on the subscription.
   • Go to Azure Portal → Subscriptions → Access Control (IAM) to check your role.
5. Subscription Still in Grace Period
   • If your free trial expired recently, it might still be in a deactivation period. Wait for the subscription to fully expire.

If nothing worked, you could reach out Azure billing and subscription management team by creating a billing support request. Billing support request via Azure portal is free for all Azure customers and doesn't require a paid support plan. Please select 'Billing' under 'issue type' while creating the support request.

**https://azure.microsoft.com/en-in/support/create-ticket**

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