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Hello,
I got a new phone for Christmas and sold my old phone. I am trying to access my university online portal but it requires a code on the authenticator app, however I can't get one. It's easier to explain over the phone, but I'm basically stuck in that constant loop in this app and not sure how to resolve it. I can't access my old phone so I can't delete the app.
Please help me!
Sarah
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Are you end user?
If so, you may contact university your Office 365 admin. (i.e. contact the person who gave you your Microsoft 365 user account and password for further assistance).
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I just upgraded my Samsung Fold5 to the Fold6. I was able to restore the data for all my authenticator app, except for Microsoft. I go to the options and when I select to import the apps with their codes, it's been telling me for a month and more, that due to "technical difficulties" I should try again later. I don't understand why it's suddenly doing that? 90% of the codes I need, are with Microsoft Authenticator. Fortulately, I have a tablet that still shows them, except that when I try to upload them, I get the same Technical Difficulties, try later answer. This is maddening.please help me sort this out. I use my phone for business and not being able to access the codes when I need them, it can turn into a nightmare for me. Thank you!
Hello thank you for your response!
Can you clarify what you mean my end user?
I’ve asked a numerous amount of people at my uni and no one seems to know? Have you got any ideas/ further advice?
thank you!!