"Account Configuration now" option is redirecting to 404 screen

Vishnu Sadanandan 0

EZDRM set up done for widevine service but "Account Configuration now" redirects to 404 screen. Any solution or advice? Screenshot 2025-02-07 111332

Shree Hima Bindu Maganti 3,130 Reputation points Microsoft Vendor

2025-02-07T19:07:25.6566667+00:00

Hi @Vishnu Sadanandan
Thanks for the question and using MS Q&A platform.
How to Fix EZDRM “Configure Account Now” Redirecting to 404 ,

Verify the Redirect URL

If you are logged on Azure, hover on the button “Configure account now”. Look at the bottom and check the URL.

Copy the URL and try to open it on different browser or incognito mode to rule out caching problems.

Go to the EZDRM webpage directly in case there is the option to set up an account.

Search for any options “Sign In” or “Configure SaaS Account”.

Ensure you SME subscription is still with a SaaS add on with the status “Pending” in Azure.

If no action is taken within 30 days Azure will delete the account automatically.

Reach out to EZDRM support if the solution does not work. They may provide a direct setup link.

Contact https://www.ezdrm.com/contact

If the link to configure continues to be broken, then go to Azure cancel the subscription and re-subscribe.

This will hopefully generate a link that works.
Let me know if you have any assistances.
Vishnu Sadanandan 0 Reputation points

2025-02-10T05:23:32.3166667+00:00

Redirect Url = https://azuredev.ezdrm.com/LandingPage/default.aspx 404 not found
Contact us = https://www.ezdrm.com/contact 404 not found

I planned to contact EZDRM directly because they provide 30 days trial period

POC request = https://hs.ezdrm.com/poc-request-lp
Shree Hima Bindu Maganti 3,130 Reputation points Microsoft Vendor

2025-02-11T16:43:06.0566667+00:00

Hi @Vishnu Sadanandan
Following up to see if you have chance to check my previous response and help us with requested information to check and assist you further on this.
Shree Hima Bindu Maganti 3,130 Reputation points Microsoft Vendor

2025-02-12T14:41:54.0366667+00:00

Hi @Vishnu Sadanandan
Following up to see if you have chance to check my previous response and help us with requested information to check and assist you further on this.

1 answer

Shree Hima Bindu Maganti 3,130 Reputation points Microsoft Vendor

2025-02-10T16:37:53.67+00:00

Hi @Vishnu Sadanandan
Thanks for your Update.

Since EZDRM’s official contact page is down, use their POC Request Form:
https://hs.ezdrm.com/poc-request-lp

If there's a support email, reach out directly. Possible contacts:

******@ezdrm.com (Technical Support)

******@ezdrm.com (General Inquiries)

If no response, look for contact details on their Azure Marketplace listing.

Log in and see if a manual configuration option is available.

If login fails, try setting up via their Azure Marketplace integration.

If you can't reach EZDRM support, raise a support request with Microsoft:

Go to Azure Portal → Help + Support → Create a Support Request.

Select SaaS Subscription Issue and provide details about the broken setup link.

If the issue continues, cancel the EZDRM subscription and resubscribe to see if a new, working configuration link is generated.
Would you like assistance drafting a message for the POC request form or exploring alternative DRM solutions?
If the answer is helpful, please click Accept Answer and kindly upvote it so that other people who faces similar issue may get benefitted from it.
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