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I have a user that will not update details in Slack. Her last name was changed and might have something to do with it. I tried this guide as it worked last time with a different user but not with this user -
Restart and re-evaluate all user matches
Purpose of guide - This guide describes how to use the Microsoft Graph API and the Microsoft Graph API explorer to re-initialize a provisioning job, in a way that clears the Azure AD metadata tables, clears all process escrows, watermarks, quarantine status and triggers a new initial sync that causes the service to re-evaluate all source users that should be matched with the target system users.
The error -
Result
Skipped
Description
urn:scim:schemas:core:1.0:User '
Look at the user resource's attribute mappings for Entra -> Slack. Whatever the Entra (source) attribute is configured as in the mappings, that attribute's value is not populated for the failing user(s) in Entra.
Thank you Danny! That was the solution. I had got so caught up in what fixed a similar issue that I didn't check to see how it was being mapped.
Also, worth mentioning in case someone has similar issue. It was not populating the target source because the username was mapping to email nickname and apparently email nickname needs to match email but with out the @company.com