Teams Sip provisioning urls return error and will not provision cisco phone.

Jay Wallace 0

I have a cisco 7821 that had teams running on it. It got factory reset and now will not provision from the provioning URL. Cisco firmware is sip78xx.12-0-3MPP0001-87

http://noam.ipp.sdg.teams.microsoft.com

when I go to that URL in a browser it returns the following.

It has been this way for a couple days now. Does anyone have any idea what is going on?

<h2>Our services aren't available right now</h2><p>We're working to restore all services as soon as possible. Please check back soon.</p>09QGlZwAAAAB/9QcIp6fiR6Cbh+6FJYZaQ08xRURHRTEyMTkARWRnZQ==

Jay Wallace 0

The error I get on the Provisioning status on the phone is :

Provisioning Status 1:	[81][02/06/2025 10:41:44][http://noam.ipp.sdg.teams.microsoft.com:80/7821-3PCC.xml]Resync Failed. Reason: Error - Download failed
Provisioning Status 1:	[81][02/06/2025 10:41:44][http://noam.ipp.sdg.teams.microsoft.com:80/7821-3PCC.xml]Resync Failed. Reason: Error - Download failed

2 answers

LiweiTian-MSFT 24,015 Reputation points Microsoft Vendor

2025-02-07T01:34:28.87+00:00

Hi @Jay Wallace

Please check whether the device can connect to SIP Gateway. Verify that the connection isn't blocked by your firewall or proxy server, and that the required HTTPS endpoints and TCP/UDP ports are open.

For more information, see the list of items that follows "Before you can configure SIP Gateway" in Configure SIP Gateway.

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LiweiTian-MSFT 24,015 Reputation points Microsoft Vendor

2025-02-10T06:05:47.79+00:00

Hi @Jay Wallace

I am checking the status of this case. Please let us know if you would like further assistance. Meanwhile, if the reply is helpful to you, please try to mark it as an answer to help others who encounter the same issue and read this thread. Thank you for your understanding and patience!

LiweiTian-MSFT 24,015 Reputation points Microsoft Vendor

2025-02-11T01:46:44.58+00:00

Hi @Jay Wallace

Please try to manually configure the Provisioning Server URL to its SIP device:

1.Open Settings on the device and get the device's IP address.

2.Open a browser window, enter the device’s IP address, log in (if necessary) and configure the provisioning server’s URL in the device's web utility.

3.Under Settings or Advanced settings on the web utility, enter the provisioning server URL shown above.

Please note:

alex 0 Reputation points

2025-02-12T18:19:54.99+00:00

Are there any updates? It seems that the service is down. Does anyone have info?

alex 0 Reputation points

2025-02-12T18:25:33.31+00:00

It seems it is a general issue. The address seems to be down and unreachable. You can try from different network you will always get the error below:

Our services aren't available right We're working to restore all services as soon as possible. Please check back soon
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Jay Wallace 0 Reputation points

2025-02-10T21:02:46.8066667+00:00

there is nothing blocking in the firewall. You mention https but those URLs are http. are there new URLs for provisioning that are http?

thanks for any suggestions.
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alex 0 Reputation points

2025-02-12T18:19:09.3466667+00:00

Are there any updates? It seems that the service is down. Does anyone have info?
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Teams Sip provisioning urls return error and will not provision cisco phone.

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