Hello,
Thank you for posting in Q&A forum.
Based on my understanding of this problem, I suggest you try the following methods to see if it can be solved:
1.Select the Start button, select Settings > Update & security > Activation, and then select Troubleshoot to run the Activation Troubleshooter. (If the machine is already activated, the Troubleshoot option will not appear.)
2.Open a Windows command prompt and run the command: slmgr.vbs /ato
I hope the information above is helpful.
Best regards
Zunhui
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