Unable to validate phone number in azure sign up

Question

Unable to validate phone number in azure sign up. Tried with both mobile and desktop browsers still giving same error.

Answer 1

Hi Umesh Samant,

Thank you for contacting us from the Microsoft Q&A forum.

To resolve issues related to phone validation during the Azure account creation process, we recommend the following steps:

1.Try Using a Mobile Device: Some customers have resolved their issues by trying the same process from a smartphone browser. If you haven't already, consider using your mobile device to see if that helps.

2.Check Phone Number Requirements: Ensure that the phone number you are using for verification meets the necessary requirements. Note that Voice-over-IP (VoIP) numbers cannot be used for this process. Make sure your phone can receive calls or SMS messages from a United States-based number, and double-check the phone number you entered, including the correct country code.

3.Troubleshooting Resources: For detailed troubleshooting steps, please refer to this guide: Troubleshoot Azure Sign-Up.

4.Contact Customer Support: If you continue to experience issues, we recommend contacting Microsoft Support directly. You can find the customer service phone numbers specific to your country here: Global Customer Service Phone Numbers. When you speak with a representative, inform them that you are unable to validate your phone number, and they will create a support ticket and escalate your case to the Azure Subscription/Account Review team.

5.Creating a Support Ticket: Alternatively, you can create a support ticket through the Azure portal by following these instructions: Create Azure Support Request. If you have access to a different tenant, you can also create a support ticket from there.

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