The Add button is disabled. We followed these guides and none worked: We cannot send an Azure Support Request Ticket, without a paid support plan. https://learn.microsoft.com/en-us/answers/questions/2150790/how-to-enable-the-add-bouton-on-this-screen-to-add https://learn.microsoft.com/en-us/answers/questions/2150790/how-to-enable-the-add-bouton-on-this-screen-to-add https://learn.microsoft.com/en-us/azure/communication-services/concepts/email/email-quota-increase https://learn.microsoft.com/en-us/azure/communication-services/concepts/service-limits#email https://learn.microsoft.com/en-us/answers/questions/1630281/add-button-disabled-in-email-communication-service

I got this resolved only after filling a ticket through FREE support plan under "Quota request for Cloud Services" and attaching a text file with the request to increase the email quota as mentioned here under Request an email quota increase

Hi @ Szymon Seliga , I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that " The question author cannot accept their own answer. They can only accept answers by others ", I'll repost your solution in case you'd like to accept the answer . Solution: I got this resolved only after filling a ticket through FREE support plan under "Quota request for Cloud Services" and attaching a text file with the request to increase the email quota as mentioned here under Request an email quota increas e If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

Unable to add multiple MailFrom addresses on Azure Email Service

Szymon Seliga 0

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The Add button is disabled. We followed these guides and none worked:

We cannot send an Azure Support Request Ticket, without a paid support plan.

Bhargavi Naragani 575 Reputation points Microsoft Vendor

2025-02-04T02:17:22.88+00:00
Hi @Szymon Seliga,
Welcome to the Microsoft Q&A Platform!

Here are a few more things to check if you're having trouble adding multiple MailFrom addresses in Azure Email Service and the "Add" button is disabled:

Your domain isn't fully verified (via DNS records like SPF, DKIM, or DMARC). Azure might block you from adding more addresses in this case.

Go to your Settings, find the "Domains" section, and make sure the domain you want to use has a green checkmark next to it.

Sometimes, there might be a temporary glitch in the Azure interface that's not allowing you to click on the "Add" button.
You can try to resolve this by: Use Incognito Mode (This opens a temporary, clean browser window), Try a different internet browser, such as Chrome, Firefox, or Edge.

Clear the browser's cache and cookies.

Depending on the current plan for your Azure Email Service, you may have a limit on how many email addresses you can send from. You should check the details of your plan and see if you need to upgrade to a higher plan.

Regarding Azure Support Request Ticket:

If the problem is related to your billing or subscription, Microsoft will usually let you continue.

If you choose to report a technical issue, you might be blocked from proceeding unless you have a paid subscription.

If you need technical help without paying, use Microsoft Q&A, ask on Stack Overflow with the Azure tag and search Microsoft's troubleshooting documentation.

Overview:
https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request

Hope the above provided information help in better understanding and help you resolve the issue, if you have any further concerns or queries, please feel free to reach out to us.
If the answer is helpful, Kindly Upvote it
Szymon Seliga 0 Reputation points

2025-02-04T08:02:55.36+00:00
Hi,

All of the points have been checked.

It is fully verified

Green check present

Incognito mode, different browser or even different machine - same issue

Done - no effect

This has nothing to do with the Azure Email Service Plan as noted in one of the link I've mentioned.

Still no solutiuon
Bhargavi Naragani 575 Reputation points Microsoft Vendor

2025-02-05T07:26:17.5333333+00:00
Hi @Szymon Seliga,
Thank you for confirming and for trying out the suggestions.

The "Add" button is disabled if your domain isn’t verified. You must:

Authenticate the domain via DNS records (TXT/MX/CNAME) in your domain registrar (e.g., GoDaddy). Without this, Azure won’t let you add new MailFrom addresses.

Wait for Azure to verify the domain (may take 24–48 hours). After verification, the "Add" button for MailFrom addresses will activate.

In Azure Communication Services Email, the free tier has restrictions. Upgrade to a paid Azure subscription (e.g., Pay-As-You-Go) if you’re on a "Basic" or free plan.

If using SendGrid: In the SendGrid dashboard, go to Settings → Sender Authentication. Verify your domain or single sender address. Upgrade your plan if needed under Billing → Plan Details.

SendGrid (via Azure Marketplace), the free SendGrid plan allows only 1 sender address. Upgrade to a higher tier (e.g., Essentials or Pro) in the Azure portal to add more.

Ensure your account has Contributor/Owner access to the Azure resource. Steps: Go to Azure Portal → Your Resource → IAM (Access Control) → Add your account with the correct role.

if you have any further concerns or queries, please feel free to reach out to us.
Szymon Seliga 0 Reputation points

2025-02-05T09:06:50.44+00:00

Why are you sending me the same answer again? This must be an automated AI answer...

Not helpful.
Szymon Seliga 0 Reputation points

2025-02-05T09:08:26.1333333+00:00

Repeating the same answer is not helpful, since I already wrote, that these steps have been completed.
Shree Hima Bindu Maganti 3,125 Reputation points Microsoft Vendor

2025-02-05T10:07:43.3+00:00

Hi Szymon Seliga,
sorry for any inconvenience that happened to you,
Based on the shared information, I understand that you are trying to add Multiple Mail forms addresses on Azure Email Service from the portal and the Add button is grayed out.
If the "Add" button remains disabled, you can add MailFrom addresses using the Azure Command-Line Interface (CLI)or through Rest API

Could you please try create or sender usernames using either below through Rest API or AzCLI cmdlets
can you confirm if your service is running with the default sending limits? There have been some updates that restrict creating new MailFrom addresses and enabling engagement tracking for users with default throttling limits.

Submit a support request to bump up your email sending limit. The team will review factors like your email delivery failure rates, domain reputation, and spam/abuse reports to decide on approval. Keep in mind that it might take up to 72 hours to get your request evaluated and approved.
let us know if you are still facing the issues.

https://learn.microsoft.com/en-us/rest/api/communication/resourcemanager/sender-usernames/create-or-update?view=rest-communication-resourcemanager-2023-03-31&tabs=HTTP

https://learn.microsoft.com/en-us/cli/azure/communication/email/domain/sender-username?view=azure-cli-latest#az-communication-email-domain-sender-username-create
Bhargavi Naragani 575 Reputation points Microsoft Vendor

2025-02-06T11:35:25.8533333+00:00

Hi @Szymon Seliga,
Sorry for any previous inconvenience.
We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
Bhargavi Naragani 575 Reputation points Microsoft Vendor

2025-02-07T11:36:42.84+00:00

Hi @Szymon Seliga,
We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.

2 answers

Szymon Seliga 0 Reputation points

2025-02-12T08:19:22.5233333+00:00

I got this resolved only after filling a ticket through FREE support plan under "Quota request for Cloud Services" and attaching a text file with the request to increase the email quota as mentioned here under Request an email quota increase
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Bhargavi Naragani 575 Reputation points Microsoft Vendor

2025-02-12T09:00:24.5233333+00:00

Hi @Szymon Seliga,

I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", I'll repost your solution in case you'd like to accept the answer.

Solution:

I got this resolved only after filling a ticket through FREE support plan under "Quota request for Cloud Services" and attaching a text file with the request to increase the email quota as mentioned here under Request an email quota increase

If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.
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Unable to add multiple MailFrom addresses on Azure Email Service

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