Lost access to Azure tenant

Ewan Davies 0 Reputation points
2025-02-01T19:13:09.73+00:00

I set up an Azure tenant, and I've somehow locked myself out of it, and when I now try to sign in it says I don't have access and need to be added as an external user - but I'm trying to log in as the user that owns the tenant? This is the error message:

"interaction_required: AADSTS16000: User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Default Directory' and cannot access the application '74658136-14ec-4630-ad9b-26e160ff0fc6'(ADIbizaUX) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: 14477392-d0ed-4778-a8d2-8b3c0ae80a00 Correlation ID: 35a3cd20-28aa-4465-8481-b08e1ac24bc2 Timestamp: 2025-02-01 18:19:21Z",

The resources that I have set up on the tenant are still running, I just can't access the portal any more. I'm quite new to this so I've probably left out some important details, but hopefully it's enough.

I have also tried raising a support request, however it doesn't seem to work because of the access issue. I'm the only account on the tenant, so I'm a bit stumped as to how I can get access again.

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Marcin Policht 33,375 Reputation points MVP
    2025-02-01T19:35:45.1533333+00:00

    Follow https://learn.microsoft.com/en-us/answers/questions/1098815/ive-lost-access-to-my-azure-tenant


    If the above response helps answer your question, remember to "Accept Answer" so that others in the community facing similar issues can easily find the solution. Your contribution is highly appreciated.

    hth

    Marcin


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