Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
10,667 questions
Unable to purchase Roblox Premium through Microsoft.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 49%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
b00m
15
Reputation points
Hello microsoft support team,
For the past two or so days, I have been unable to purchase Roblox Premium through Microsoft. I have also seen other posts regarding this same issue, with some being more than a week old. However, I am yet to receive an answer or support.
You can view the issue here:
https://youtu.be/UVrDYUKLXfI
And links describing the same issue as me:
https://learn.microsoft.com/en-us/answers/questions/902807/cant-buy-premium-on-the-roblox-app
https://www.reddit.com/r/RobloxHelp/comments/1i8v966/white_screen_when_buying_roblox_premium_through/
To summarize the issue, whenever I go to the premium page on the Microsoft version of Roblox, and then I click on "Buy now" on any of the options, I get greeted with a white screen which stays there forever. (My pc has good enough specs to where it wouldn't take 5 minutes for a page to load.) I have attached a video showcasing the problem more accurately. This video also showcases my ability to purchase robux perfectly fine, and my Microsoft account balance containing more than enough to purchase premium. Lastly, I am unable to purchase premium from the website or app because I need to use my Microsoft account balance. I appreciate your help.
- Evan
{count} votes
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 70%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDO%3C/text%3E%3C/svg%3E)
Daniel Okoro 0 Reputation points2025-02-02T00:38:32.56+00:00 SAME PROBLEM HERE!
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 55.00000000000001%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EV%3C/text%3E%3C/svg%3E)
V_iinh 0 Reputation points2025-02-04T18:57:15.7033333+00:00 I've experienced the same thing!!!
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 63%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Adecent 0 Reputation points2025-02-08T06:25:55.0333333+00:00 same issue, I addressed this issue to roblox and they said to clean cookie or temporary file, I'm speechless 😒😒😒😒😒😒😒
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 55.00000000000001%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
Dxd8C 0 Reputation points2025-02-08T10:31:22.5566667+00:00 Same here, I've been trying everyday and the same thing happens
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Daniel Okoro 0 Reputation points
2025-02-08T15:11:13.97+00:00 I got this email from roblox saying
'Thank you for contacting Roblox technical Support regarding your concern related to white screen. Our team is aware of this issue and currently working to ensure it's resolved. Please continue to watch for further updates, as we are always working to improve the Roblox experience and resolve any current issues. We appreciate your patience.'
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