Teams Exploratory License and also unable to activate Teams

Question

Hello,

Please i need your help on this issue.

We are unable to remove teams exploratory license and also unable to activate Teams even though Teams essentials license is assigned to the user.

 

Answer 1

@IniobongNkanga-8038

It sounds like you’re experiencing some licensing issues with Microsoft Teams. Here are a few things to check and try:

1. Confirm Licensing:
   • Make sure the Teams Essentials license is properly assigned to the user in the Microsoft 365 Admin Center.
   • Remove the Teams Exploratory license from the user in the Admin Center if possible.
2. Remove Teams Exploratory License:
   • Go to the Admin Center.
   • Navigate to Users > Active users.
   • Select the user in question.
   • Under Licenses and Apps, remove the checkmark for the Teams Exploratory license if it's available.
   • Save the changes.
3. Clear Cache and Re-login:
   • Have the user clear the cache of their Teams client. This can be done by closing Teams, navigating to %appdata%\Microsoft\Teams on their computer, and deleting all files and folders in that directory.
   • Then, have the user log out of Teams and log back in.
4. Check Teams Admin Center:
   • Go to the Teams Admin Center.
   • Ensure that the user is assigned to the appropriate policy that allows for Teams use.
   • Verify if there’s any policy or configuration that might be preventing activation.
5. Re-assign License:
   • Sometimes reassigning the license can trigger the activation. Unassign the Teams Essentials license, wait for a few minutes and assign it again.

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