Outlook for mac not syncing flags to Mail app or Gmail online

Question

I'm using Outlook for mac Version 16.89.3 without license with gmail for my business account. Sometimes I also use my Mail app on my MacBook pro (Sequoia 15.1.1) for the same account. The problem is that when I flag or unflag message in Outlook the change doesn't sync with Mail app. Vice versa everything is working just fine. The change is also not visible with Gmail online. So it has to be an issue with Outlook. I would really like to continue to use Outlook for mac because of the way it handles Attachments.

Any suggestions?

Answer 1

Hi @Marko Prosen

Welcome to our forum!

Here are some steps you may want to take:

1. Check Sync Settings: Ensure that Outlook for Mac is set to sync emails and other data. Go to Outlook>Preferences>Accounts and click on your account to verify the settings.
2. Update Software: Make sure both Outlook for Mac and your operating system are up to date. Sometimes, updates can resolve sync issues.
3. Re-add Account: Try removing and then re-adding your Gmail account in Outlook. This can refresh the connection and resolve sync issues. More information: Outlook for Mac not syncing with Gmail sync account. - Microsoft Community 

Hope it helps! 

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Answer 2

re-adding my account solved the problem, but created another one. I did a little research and from my experience if I sync the account directly with google syncing flags works, but every time I reply to someone who is also using gmail the attribution (From: name, date, time...) of the previous message pops up on the very top of new message above my signature with the cursor stuck in front of "From", which is very annoying. If I don't sync the account with google directly the "non-syncing-flag" issue reappears. btw I don't have/see an option "Sync with MS Cloud". Very strange, and extremely annoying.