Phone number not showing up even after purchase

Question

As you can see I have purchased the phone number, despite purchasing it. The phone number is not available in my list.

The billing address is set to India and I am using pay as you go model. The data resource location is set to USA.

Please advise.

Answer 1

Hi @Harshith M
Thanks for the question and using MS Q&A platform.
1.It may take a few minutes for the number to appear after purchase. Try waiting a bit and checking again.
2.Since your billing address is in India and you're on a pay-as-you-go plan, make sure the number you bought is available for that region.
3.Your data resource location is set to the USA, so ensure that the purchased number is supported in that location.
Azure subscription billing locations where United Kingdom phone numbers are available

https://learn.microsoft.com/en-us/azure/communication-services/quickstarts/telephony/get-phone-number?pivots=platform-azp-new&tabs=windows#troubleshooting

Please accept as "Yes" if the answer provided is useful, so that you can help others in the community looking for remediation for similar issues.

Answer 2

Thanks for your question.

Use the Azure CLI to confirm the purchased phone numbers are associated with your Communication Service. See:

az communication phonenumbers list --resource-group <resource-group-name> --communication-service-name <service-name>

It generally can take a few minutes for purchased phone numbers to appear.

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola