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Unable to raise ticket

Nilesh Jadhav 0 Reputation points
2025-01-31T05:53:27.4+00:00

Greetings. We recently moved to the new tenant for Partner center. Now, when I try to log in to Partner Center, it shows empty, and there is no way to register again.

The error says *The legal entity already exists for the given cid(s) *

There is no ticket creation option, and the UI doesn't let it.

I've tried to create a ticket from another Partner Center, but Copilot keeps pushing irrelevant links and blocking me from creating one.

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  1. Junjie Zhu - MSFT 20,206 Reputation points Microsoft Vendor
    2025-01-31T06:28:30.21+00:00

    Hello @Nilesh Jadhav ,

    Welcome to Microsoft Q&A!

    Please open a free ticket here https://support.serviceshub.microsoft.com/supportforbusiness/create?sapId=bc9d4067-7218-61b9-1d2c-68ae591acf9d

    Select Developer, Student and Startup Programs -> Windows Developer Center-> Account Management in the support page.

    You could talk to the store team directly and confirm this behavior. The store team could check the status of your account in the back end.

    Thank you.

    1 person found this answer helpful.
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