Azure portal giving strange error when I try to access "AI Search service - Search management - Indexes" setting

Prakash Patel 5

Azure portal giving strange error when I try to access "AI Search service - Search management - Indexes" setting:

Error code:Unknown

Request id:Unknown

Session id:c524f3dec4e8462caa68635988bf212d

Laxman Reddy Revuri 2,150 Reputation points Microsoft Vendor

2025-01-29T15:50:37.5733333+00:00

Hi @Prakash Patel
Thank for the question. we're looking into this and will update you shortly.
Jeroen Grusewski 0 Reputation points

2025-01-30T10:32:42.5366667+00:00

@Laxman Reddy Revuri I experience the same problem, both from code, as the portal.

Failed to update indexer "indexer-1738232756184", error: "{"message":"Failed to fetch","stack":"TypeError: Failed to fetch\n at https://portal.azure.com/Content/Dynamic/pUMVuZJ286R2.js:113:23007\n at https://portal.azure.com/Content/Dynamic/pUMVuZJ286R2.js:113:23228\n at Ge (https://portal.azure.com/Content/Dynamic/pUMVuZJ286R2.js:113:7620)\n at https://portal.azure.com/Content/Dynamic/pUMVuZJ286R2.js:113:9566\n at Array.forEach (<anonymous>)\n at https://portal.azure.com/Content/Dynamic/pUMVuZJ286R2.js:113:9554\n at Object.Ge (https://portal.azure.com/Content/Dynamic/pUMVuZJ286R2.js:113:7620)\n at M (https://portal.azure.com/Content/Dynamic/pUMVuZJ286R2.js:59:2016)\n at P (https://portal.azure.com/Content/Dynamic/pUMVuZJ286R2.js:59:1847)","isError":true}"
Prakash Patel 5 Reputation points

2025-01-30T11:31:14.63+00:00

I found that my organization VPN was blocking something and due to that it was giving the error. After disabling the VPN it worked.
Jeroen Grusewski 0 Reputation points

2025-01-30T11:35:21.4033333+00:00

Which region are you deploying, all other management tasks I can execute.
Since I noticed resources are exhausted at least in West Europe, could this also be a issue of not enough resources being available?
Prakash Patel 5 Reputation points

2025-01-30T11:38:23.3033333+00:00

My resource is in "South Central US"

1 answer

Laxman Reddy Revuri 2,150 Reputation points Microsoft Vendor

2025-01-29T16:58:19.9733333+00:00

Hi @Prakash Patel
Thanks for the question and using MS Q&A platform.
The error message you are encountering when trying to access the "AI Search service - Search management - Indexes" in the Azure portal may be related to permissions or connectivity issues.

1.Ensure you have the necessary permissions to access the Azure Search service. You may need at least Contributor or higher permissions to manage the search service.

2.The "Failed to fetch" error may indicate a network issue. Verify your internet connection and try accessing the portal from a different network or device.

3.Clearing your browser cache or using a different browser can sometimes resolve issues related to loading resources in the Azure portal.

4.Check the Azure status page to see if there are any ongoing issues with Azure services that might be affecting your access.
references:
https://learn.microsoft.com/en-us/azure/ai-services/openai/how-to/role-based-access-control#common-issues
https://learn.microsoft.com/en-us/azure/ai-services/openai/concepts/use-your-data?tabs=ai-search%2Ccopilot#troubleshooting
https://learn.microsoft.com/en-us/azure/search/search-what-is-an-index#basic-operations-and-interaction
Please accept as "Yes" if the answer provided is useful, so that you can help others in the community looking for remediation for similar issues.
Please sign in to rate this answer.
Prakash Patel 5 Reputation points

2025-01-30T03:34:46.4833333+00:00

Thanks for the reply.

I have owner and contributor rights for the resource.

I already tried all the way's you suggested. I am facing issue issues with only this resource. All other resource access working fine.

Laxman Reddy Revuri 2,150 Reputation points Microsoft Vendor

2025-01-30T09:08:15.8166667+00:00

Hi @Prakash Patel
apologize for any inconvenience caused on this.
1.Verifying the service URL/endpoint is correct (no typos, proper region/configuration).

2.Ensure there are no firewall/network policies blocking the request.

3.If you're using a browser, the service might block requests due to Cross-Origin Resource Sharing (CORS) policies. Check the browser console for CORS errors. Configure CORS rules on your AI search service to allow your domain.

4.The service might be temporarily unavailable. Check the status page of your provider (e.g., Azure Status). Review server logs (if accessible) for detailed error messages.

5.Check if you’ve exceeded request quotas or rate limits for your AI search service.

Prakash Patel 5 Reputation points

2025-01-30T11:32:31.8+00:00

I found that My organization VPN was blocking something and due to that this error was coming. I disconnected VPN and it's working now.

Laxman Reddy Revuri 2,150 Reputation points Microsoft Vendor

2025-01-30T11:36:33.3+00:00

Hi @Prakash Patel
I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", I'll repost your solution in case you'd like to accept the answer.
Ask: Azure portal giving strange error when I try to access "AI Search service - Search management - Indexes" setting
Solution:
I found that My organization VPN was blocking something and due to that this error was coming. I disconnected VPN and it's working now.
Please don’t forget to Accept Answer and Yes for "was this answer helpful" wherever the information provided helps you, this can be beneficial to other community members.

Jeroen Grusewski 0 Reputation points

2025-01-30T12:20:28.3666667+00:00

Hi @Laxman Reddy Revuri

I tried the execution at different regions, also coming from an Azure VM (plain new VM).
Just to test the issue, I find it hard to believe that when the request comes from Azure itself, network connection issues are the problem.

Status page doesn't mention any issues. But this is not always showing the latest real time issues.

I'm both owner as contributor on my subscription no permission errors.

Furthermore, I end up with this error:

ServiceResponseError: ('Connection aborted.', BadStatusLine('HTTP/1.1 000 \r\n'))

The request gets aborted. Any ideas?

Jeroen Grusewski 0 Reputation points

2025-01-30T13:55:56.8233333+00:00

I just found the actual issue, while I was creating my indexer using code I found the connection to the Storage Blob was not configured correctly.

My mistake.

Laxman Reddy Revuri 2,150 Reputation points Microsoft Vendor

2025-01-31T08:57:35.6666667+00:00

Hi @Prakash Patel
Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", I'll repost your solution in case you'd like to accept the answer.
Please don’t forget to Accept Answer and Yes for "was this answer helpful" wherever the information provided helps you, this can be beneficial to other community members.

Laxman Reddy Revuri 2,150 Reputation points Microsoft Vendor

2025-02-03T08:38:55.3133333+00:00

Hi @Prakash Patel
Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", I'll repost your solution in case you'd like to accept the answer.
Please don’t forget to Accept Answer and Yes for "was this answer helpful" wherever the information provided helps you, this can be beneficial to other community members.
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Azure portal giving strange error when I try to access "AI Search service - Search management - Indexes" setting

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