Verification code from Azure B2C not received by Hotmail account

Question

Verification code from Azure B2C not received by Hotmail account

Steven Brusse 0

During the sign-up process in Azure B2C, a new user is asked to verify the email address. When the email addresss is from a hotmail account, the email with verification code is not received (not in the inbox or in the spam folder).

Chaithra E 790 Reputation points Microsoft External Staff

2025-01-30T13:31:20.9333333+00:00
Hi @Steven Brusse ,

If users are not receiving the verification email and it's not appearing in their spam folders, there are typically two possible causes:

The email may be filtered out by the email provider, Internet Service Provider, or company.

There could be an internal issue, such as a Graph service upgrade or outage

To get more details, we would need to collect the correlation id/time stamp/tenant name/tenant id. If you would like to get this issue investigated, please send me an email at AzCommunity@microsoft.com ("Attn: Chaithra E") and include your and a link to this thread.

Thnaks, Chaithra
Chaithra E 790 Reputation points Microsoft External Staff

2025-02-04T09:39:53.53+00:00

Hi @Steven Brusse ,
We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.

Thanks,
Chaithra E.
Steven Brusse 0 Reputation points

2025-02-04T17:27:23.8933333+00:00

Hi Chaithra,

I don't have a resolution. I'm sending you an email to have to issue investigated.

Thanks

Steven

Your answer

Chaithra E 790 Reputation points Microsoft External Staff

2025-01-30T13:31:20.9333333+00:00

Hi @Steven Brusse ,

If users are not receiving the verification email and it's not appearing in their spam folders, there are typically two possible causes:

The email may be filtered out by the email provider, Internet Service Provider, or company.

There could be an internal issue, such as a Graph service upgrade or outage

To get more details, we would need to collect the correlation id/time stamp/tenant name/tenant id. If you would like to get this issue investigated, please send me an email at AzCommunity@microsoft.com ("Attn: Chaithra E") and include your and a link to this thread.

Thnaks, Chaithra
Chaithra E 790 Reputation points Microsoft External Staff

2025-02-04T09:39:53.53+00:00

Hi @Steven Brusse ,
We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.

Thanks,
Chaithra E.
Steven Brusse 0 Reputation points

2025-02-04T17:27:23.8933333+00:00

Hi Chaithra,

I don't have a resolution. I'm sending you an email to have to issue investigated.

Thanks

Steven

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Verification code from Azure B2C not received by Hotmail account

Your answer