Lost Azure Subscription Admin Access – How to Recover Global Admin?

Question

Hello, Our company lost access to the Azure Subscription Owner and Global Admin because the previous admin left. We don’t know their email, and no one has Global Admin access anymore.

I have Service Support Administrator permissions, but I cannot manage roles or create a support ticket due to lack of permissions.

How can I recover Global Admin access to the subscription?

I appreciate any guidance on escalating this issue.

Thank you!

Answer 1

Hi Mohammad Hamza

As you don't have the privilege to raise a support ticket, I would recommend reaching out to the Global Customer Support by phone:

Global Customer Service phone numbers

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Hope this helps.

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Answer 2

Hi @Mohammad Hamza
Thank you for reaching out to Microsoft Q&A.

I understand that you want to recover global admin access to your subscription, you can create a new Azure tenant and raise a support ticket from there.
To create a new tenant, open in-private/incognito browser window and access https://azure.microsoft.com/en-us/free/ to create a free Azure account. 

When you create a new tenant, you by default become the Global Administrator of the new tenant and have full access to all the options in that tenant. 
Once the new tenant is created, you can submit a support ticket through: https://go.microsoft.com/fwlink/p/?linkid=2024339 
When creating the ticket, provide the new tenant ID and explain to the Microsoft support team that your company lost access to the Azure Subscription Owner and Global Admin due to the previous admin leaving. Mention that no one else has Global Admin access and request their assistance in restoring Global Admin rights for your subscription.

Let me know if you have any further questions. 

Best Regards,
Harshitha Eligeti.