Hello, We are enrolling iPhones into Microsoft Intune using the Company Portal app. We have had successful enrollments but have run into some errors with one device. We have also had successful enrollments after this device did not enroll properly, so it is not a setup issue. When trying to enroll, we are getting these errors: ui profile installation is disabled by a restriction the profile must be installed using a device management tool Not finding much in Microsoft documentation or anywhere else. Already tried: restarting the device deleting and reinstalling Company Portal ensuring there was not another MDM profile in VPN and Device Management ensuring content and privacy restrictions were NOT enabled

Intune- iPhone enrollment via Company Portal errors

Chloe Hall 0

Hello, We are enrolling iPhones into Microsoft Intune using the Company Portal app. We have had successful enrollments but have run into some errors with one device. We have also had successful enrollments after this device did not enroll properly, so it is not a setup issue. When trying to enroll, we are getting these errors:

ui profile installation is disabled by a restriction
the profile must be installed using a device management tool Not finding much in Microsoft documentation or anywhere else.

Already tried:

restarting the device
deleting and reinstalling Company Portal
ensuring there was not another MDM profile in VPN and Device Management
ensuring content and privacy restrictions were NOT enabled

Chloe Hall 0 Reputation points

2025-01-27T19:29:17.76+00:00

Please disregard, has been resolved.
Crystal-MSFT 51,386 Reputation points Microsoft Vendor

2025-01-28T03:02:07.4533333+00:00

@Chloe Hall, Thanks for your information. I am glad the issue is resolved. Would you mind sharing your solution to let me write a summary for this issue to help others who have the same issue? Thanks for your help in advance.

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Intune- iPhone enrollment via Company Portal errors

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