Biling Issue

Alexis Felix 0

Hello Azure Support,

I am writing to request urgent assistance with a billing issue. I have been unable to create a ticket through your support system and have encountered a loop of repetitive questions without reaching a resolution.

As a student, I was under the impression that I would receive developer account support. However, I was charged $614.71 on my debit card, an amount I cannot afford as it was meant for my rent.

I have deleted all services linked to my account, yet I am still unable to remove my card information from your site. Please help me process a refund and remove my card details from your system.

Thank you for your prompt attention to this matter.

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Pranay Reddy Madireddy 2,085 Reputation points Microsoft Vendor

2025-01-28T08:24:16.19+00:00

Hi Alexis Felix
Just checking in to see if the below answer provided by @TP helped. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.
Pranay Reddy Madireddy 2,085 Reputation points Microsoft Vendor

2025-01-29T09:30:47.4766667+00:00

Hi Alexis Felix
We haven't heard back from you. Please reply if you have any questions in this matter and we will gladly continue the discussion.
Alexis Felix 0 Reputation points

2025-01-29T12:32:40.86+00:00
Hello Azure Support Team,

Thank you for your message. I'm writing in response to your comment stating that you haven't heard back from me. I've been actively trying to resolve this refund issue and have been following the instructions provided.

Specifically, I attempted to [mention the specific action you took based on their instructions, e.g., "create a support ticket through the 'Help + support' section," or "find the 'New Support Request' option as directed"]. However, I encountered difficulties, as

"The system did not allow me to select the appropriate issue type for a refund request."

"I was unable to find the option to submit a ticket related to billing."

"When I tried to submit a refund request it would not let me"]

I am unable to continue with the process.

My original refund request is for the $614.71 charge (Invoice E0100V1F0B) that was incurred after I attempted to cancel my Azure services. I believe this charge is unjustified due to the lack of clarity in Azure's pricing for developer accounts, as well as the difficulties I've faced in canceling the services and removing my payment method. I have already provided detailed information regarding this issue in my initial post/communication.

I would appreciate it if you could provide clear, step-by-step guidance on how to properly submit a refund request through your system, given the issues I've encountered. Alternatively, please advise on how I can directly escalate this matter to a representative who can assist me with this refund.

Thank you for your time and attention to this matter.

Sincerely,

Alexis Felix
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TP 103.7K Reputation points

2025-01-29T12:53:46.7433333+00:00

@Alexis Felix I gave you instructions regarding submitting a billing support request. What step, precisely, did you encounter a problem with? If you can add screenshot along with specific details that would be helpful so that I can help further.

Also, in your post above, you mention "as you can see from the attached image...". I don't see any image attachment in your post.

1 answer

TP 103.7K Reputation points

2025-01-24T09:14:18.0333333+00:00

Hi,

Please create a new billing support request using my instructions below. The key is to not click on any of the recommended solutions.

Use this link to start the process:

https://portal.azure.com/#view/Microsoft_Azure_CostManagement/Menu/~/support/openedBy/AzurePortal

Fill out Summary, Problem type, Problem subtype, click Next. There will be a delay, then some recommended solutions will be shown. DO NOT CLICK on any of the recommended options shown.

In the upper left corner, click Return to support request

Click Next to move to Additional details tab, fill out required information, email/phone, etc., click Next, review details and submit case. After submitting you should receive an automated email with a few minutes and a support engineer should contact you within 1 business day.

Please click Accept Answer and upvote if the above was useful.

Thanks.

-TP
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Biling Issue

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