Icons on the citrix desktop are reorganized on their own

Question

Hello,

I have a couple of cases regarding the reorganization of icons on the virtual desktop( on Windows Server 2016)

A user who uses a Mac frequently needs to reorganize their icons. It becomes inconvenient to ask the user to redo the organization every time.

A common issue for all users occurs when they drag the virtual desktop from their PC to a monitor with a higher resolution. In this case, the icons realign in one area, causing users to lose their custom organization.

Could you please advise on how to resolve these issues?

Thank you!

Answer 1

Hello

Thank you for posting in Q&A forum.

Here are a few steps you can:

1. Disable Auto Arrange and Align to Grid:

• Right-click on the desktop.

• Select View.

• Ensure Auto arrange icons and Align icons to grid are unchecked.

2. Adjust Display Settings:

• Right-click on the desktop and select Display settings.

• Ensure that the scaling and resolution settings are appropriate for both monitors. Sometimes, mismatched settings can cause icons to rearrange.

3. Registry Edit (Advanced):

• Open the Registry Editor (press Win + R, type regedit, and press Enter).

• Navigate to HKEY_CURRENT_USER\Software\Microsoft\Windows\Shell\Bags\1\Desktop.

• Right-click on the Desktop key and select Export to back it up.

• Delete the Desktop key.

• Restart your computer. This will reset the desktop icon layout settings.

I hope the information above is helpful.

If you have any questions or concerns, please feel free to let us know.

Best Regards,

Daisy Zhou

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Answer 2

Hello,

Thank you for your response. I have already completed the initial steps.

Regarding the desktop key, I would like to export it so I can restore it in case the icons are automatically reorganized. Could you please clarify why the key should be deleted immediately after backing it up?

I am looking for a workaround to address situations where users lose their icon configurations. For example, is it possible to back up the file containing the icon layout and simply replace it when the icons lose their original locations?

Thank you for your guidance.