2,494 questions
Account recovery
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Alexandre Relogio
20
Reputation points
Since I changed my phone, I can no longer access my authenticator app and therefore can’t log in to my account. I’m stuck in a loop where the system requires the authenticator app for login, but I don’t have access to it anymore. I’m the only administrator for my company’s account, so I urgently need a solution. I’ve tried contacting customer support by phone, email, and chat, but haven’t received any help. This is my last resort.
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Abiola Akinbade 22,730 Reputation points2025-01-23T09:10:02.3566667+00:00 Hello Alexandre Relogio,
Thanks for your question.
Have you tried contacting via global support?
To call support, see:
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Alexandre Relogio 20 Reputation points
2025-01-23T12:20:24.6166667+00:00 Yes, I have tried many times, but without success to reach a human.
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Raja Pothuraju 11,795 Reputation points Microsoft Vendor2025-01-30T15:30:42.7433333+00:00 Hello @Alexandre Relogio,
Thank you for posting your query on Microsoft Q&A.
As you are unable to connect with our support team via phone numbers. I would like to take this up offline with you, Here my contact details: Please send me an email to 'AzCommunity@microsoft.com' with Sub - Attn: Pothurajur and include a link to the current thread.
We can connect offline and discuss further on this.
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