Logic apps & integration account - MapNotReady: The map is still being processed

L T 0

We have two integration accounts in the same resource group (common) used by logic apps in QA and Production resource groups. Now, when we add a new map to the QA and production integration accounts and run a logic app in both environments, QA works fine but production gives the "MapNotReady" error. If we switch the production logic app to use the QA integration account, it works as expected. The integration accounts are identical except for the SKU, QA is Free when production is using Basic.

We have waited after deploying the maps for the production account to refresh but it's been days now. What can we do, is there a way force the integration account refresh and check the map status?

This error seems to affect new maps that we add (through devops or portal) but existing (older) maps are working fine.
How can we diagnose what is wrong?

Loknathsatyasaivarma Mahali 165 Reputation points Microsoft Vendor

2025-01-25T07:00:03.08+00:00
Hello @L T,

Welcome to Microsoft Q&A Platform! Thanks for reaching out.

I understand that you are facing an issue with your integration accounts. Based on the information you have provided, it seems that the issue is related to the map status in your production environment.

Firstly, it is important to note that the difference in SKU between your QA and production integration accounts should not be causing this issue. The Basic SKU should be able to handle the maps without any problems.

Regarding your question about forcing the integration account refresh and checking the map status, there are a few things you can try.

You can try restarting the integration runtime in your production environment. This can be done by going to the "Integration Runtimes" section in your integration account, selecting the runtime used by your production logic app, and clicking on the "Restart" button. This should refresh the integration runtime and hopefully resolve the "MapNotReady" error.

Another thing you can try is to check the activity logs for your integration account in the Azure portal. This can help you diagnose what is causing the issue. To do this, go to your integration account in the portal, click on "Activity log" in the left-hand menu, and filter the logs by the time period when you encountered the error. Look for any error messages or warnings related to your maps or integration runtime.

If the above steps do not work, you can try deleting and recreating the integration account in your production environment. However, please note that this should be done as a last resort as it can be a time-consuming process.

I hope the information provided clarifies your issue. If you have any further concerns, please do not hesitate to reach out to us.
Loknathsatyasaivarma Mahali 165 Reputation points Microsoft Vendor

2025-01-27T04:08:06.5266667+00:00

Hello @L T,
Greeting for the day.

This is a friendly follow-up to check if the information provided above helped you understand the issue better and addressed your concerns. If you have any further questions or concerns, please feel free to reach out to us.
Loknathsatyasaivarma Mahali 165 Reputation points Microsoft Vendor

2025-01-28T10:52:07.26+00:00

Hello @L T,

Hope you are doing well.

I am writing to follow up on the information we provided earlier regarding your issue. We haven't heard back from you, and we wanted to check if the provided solution has resolved your problem. Could you please let us know if the issue has been resolved or if you need any further assistance? Your feedback is important to us, and we are here to help. Thank you for your attention to this matter. We look forward to your response.

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Logic apps & integration account - MapNotReady: The map is still being processed

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