I cannot access the azure portal with which I have Microsoft for Startups credits

Question

When I try to access my azure portal with which I have Microsoft for Startup credits, I am getting following error. is there a way for you guys to fix this for me?

{
  "sessionId": "31df0e0edbc74f8eabfb72d924bc227b",
  "errors": [
    {
      "errorMessage": "interaction_required: AADSTS16000: User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'f9885e6e-6f74-46b3-b595-350157a27541'(Microsoft_AAD_UsersAndTenants) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: 146fae60-0898-45d8-9edf-6ae25eb9db00 Correlation ID: d1282ce1-5606-4b24-9942-b12730beb2d0 Timestamp: 2025-01-20 03:33:21Z",
      "clientId": "f9885e6e-6f74-46b3-b595-350157a27541",
      "scopes": [
        "https://graph.microsoft.com//.default"
      ]
    },
    {
      "errorMessage": "interaction_required: AADSTS16000: User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'f9885e6e-6f74-46b3-b595-350157a27541'(Microsoft_AAD_UsersAndTenants) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: 8727ba9f-1e42-4d8f-be16-faabe0d3ce00 Correlation ID: bca658a4-49bc-41aa-b254-5cc2a5b42cf8 Timestamp: 2025-01-20 03:33:21Z",
      "clientId": "f9885e6e-6f74-46b3-b595-350157a27541",
      "scopes": [
        "74658136-14ec-4630-ad9b-26e160ff0fc6/.default"
      ]
    }
  ]
}

Answer 1

Hi @Byeongjin Kang

Thank you for posting your query on Microsoft Q&A.

I understand that you are trying to access azure portal and encountering error "AADSTS16000".

Whenever you sign in Azure portal using Microsoft Personal Account by default you are getting connected to the Microsoft Services tenant. As this is a standard tenant without any directory associated, you cannot perform actions such as creating new users, groups, enterprise applications, and so on. To perform administrative actions, you must have administrative access to the tenant.

If you want to access Entra portal using your personal Microsoft account only, you can invite that user as a guest user as mentioned here: https://learn.microsoft.com/en-us/azure/active-directory/external-identities/add-users-administrator#add-guest-users-to-the-directory and assign the Global Administrator role.

You will receive an invite email once you are added to an azure tenant and accept it, you can use https://portal.azure.com/#create/Microsoft.AzureActiveDirectory URL to create your own tenant as well.

Hope this helps. Do let us know if you have any further queries.

If this answers your query, do click `Accept Answer` and `Yes`.

Thanks,

B. Siri Chandana.

Answer 2

Hello Byeongjin Kang,

Thanks for your question.

The account signing in may have cached creds.

To resolve the error, sign out from the active session and sign in with a new incognito window or any different browser.

If this is not the case you will need to be invited into the tenant

For a detailed summary of all the possible scenarios also see: https://learn.microsoft.com/en-us/troubleshoot/azure/entra/entra-id/app-integration/error-code-aadsts50020-user-account-identity-provider-does-not-exist?source=recommendations

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola