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Hi, I have an app, whose price is set at $5/year subscription. It has 66 subscribers in last 3 months but the earnings are way less ($77) in same window. Can anyone please tell me why is this difference? I know about store's cut but its way less than what it should show?
Hello @Muhammad Qayyum Abro ,
Welcome to Microsoft Q&A!
The data for the latest month may be delayed. You can check the data from one month ago in the filter.
Or check the Revenue page. Review the list of ineligible reason codes. On the Revenue and Usage summary view, you can see the total distinct revenue per customer or distinct usage per customer.
Thank you.
Thanks for replying. Previous months also report different sales and there is nothing in ineligible reason codes or revenue reports just yet.
The store's commission is generally not that much. Is there a discount or refund for the subscription?
There's no discount or refunds. Now it shows 91 subscriptions with $114 earnings.
Oh I have offered 7 days trial in subscription so that can be a reason?
Hello @Muhammad Qayyum Abro ,
please open a free support ticket here: Contact Us. Select Developer, Student and Startup Programs -> Windows Developer Center-> App Management in the support page.
You could talk to the store team directly and confirm this behavior. The store team could check the status of your account in the back end.
Thank you